GENERAL TERMS AND CONDITIONS OF THE TOURIST SERVICES CONTRACT.
The intermediation in the contracting of hotel services may be carried out by Feir’s Park Hotel & Rooftop, hereinafter, the Company, on the one hand, under order and at the request of the applicant or contracting party for the services, hereinafter, the passenger, and will be governed by the conditions detailed below.
1) The Company expressly declares that it acts exclusively as an intermediary in the reservation or contracting of hotel services and its responsibility will be determined solely in that capacity in accordance with the provisions contained in the International Convention Relating to the Travel Contract approved by law 19,918. 2) The Company is not responsible for events that occur due to a fortuitous event or force majeure, climatic phenomena or natural events that occur before or during the development of the services that prevent, delay or in any way hinder the total execution or part of the contracted services. 3) In no case will the Company be liable to the Passengers for indirect damages or lost profits alleged by them as long as it does not involve facts in which the officials, employees or authorities of the company have not participated in them.- 4) The Company will not be responsible for the lack of delivery of the «General Conditions of the Tourist Services Contract» pertinent to the other companies involved in the contracting chain every time that this is not duly demanded in writing by the passenger. 5) The photos of the hotels are provided by the hotels themselves, they are of an illustrative nature and their entire responsibility.
B) REQUESTS AND PAYMENTS
1) The estimated price at the time of the request for services is subject to availability and modifications without prior notice.- When there is an alteration in them and/or modifications in their costs and/or in the exchange rate applied for reasons not attributable to the parties. The company will not be responsible for the higher resulting costs. 2) All amounts paid before the confirmation of the services are received as a reservation. 3) The definitive prices will be fixed from the moment of the definitive confirmation of the services that occurs with the issuance of the tickets or service orders, hereinafter, vouchers, and their invoicing. 4) The payment of the balance of the price must be fulfilled within the term and conditions that the parties agree, otherwise,
C) SERVICES OR ITEMS NOT INCLUDED IN THE PRICES
The base prices of the contracted services do not include: 1) Everything that is not duly detailed in the voucher, which implies an additional charge to what was paid at the time of receiving the voucher. 2) Extras, drinks, expenses of a personal nature (including washing and ironing clothes, communications, tips, etc.), visas, boarding or airport tax, service tax, VAT and other current and/or future taxes and/or any service or expense that is not expressly indicated in the voucher. 2) The extras of a car rental, such as ski racks, baby seats, additional drivers, gasoline costs, optional insurance, etc. 3) The expenses for prolongation of the services by voluntary desire of the Passengers as well as the stays, meals and/or additional expenses and/or damages caused by cancellations and/or derived from causes of force majeure or beyond the control of the Company. 4) Expenses and interest from credit operations.
1) In case of withdrawal by the passenger of services contracted firmly by the Company to third parties, the cancellations will be subject to the contractual conditions under which the latter provide their services. In all cases of reimbursement, the agency may retain the price for the expenses incurred plus the commission of ten percent of the services contracted with third parties. 2) The Company is not responsible for the services that were not taken by the passenger in the agreed time and manner, nor for the consequences that arise from it, such as the cancellation of the service by the provider, nor for the refund, reimbursement or refund of the amount paid for said service.
E) CHANGE OF DATE
The postponement or advancement of the dates stipulated in each case, may be carried out in accordance with the modalities, conditions and availability of the different service providers, having to pay the corresponding penalty applied by the provider and a 10% commission for modifications and , where applicable, the rate differences due to change of season, if applicable. The Company is exempt from all responsibility in the event of not being able to satisfy the changes requested by the Passenger, applying in such case the provisions of clause D) above («CANCELLATIONS»).
F) CLAIMS – REFUNDS
They must be presented within 15 days of the end of the trip, in writing, accompanied by supporting documents and vouchers and signed by the passenger. After this term, no claim will be attended. In no case will the Company cover any costs and/or charges and/or taxes and/or encumbrances derived from bank transfers or similar used to make any type of return and/or reimbursement and/or reimbursement.
The Company is not responsible for the deterioration and/or loss and/or theft and/or theft and/or loss of luggage and other personal belongings of the passengers, whether for services contracted through the intermediation of the company or taken individually by the passenger. It is recommended that the passenger take out travel insurance to cover part of the aforementioned risks.
H) ACCEPTANCE OF THE CLIENT
These general conditions, together with the remaining documentation that is delivered to passengers, make up the Travel Contract. These conditions are delivered by the Company to the passenger at the time of booking the services. The passenger declares to know and accept these general contracting conditions and said acceptance is ratified by any of the following acts: 1) Payment of the reservation and/or contracted services before the start of the trip, by any means or modality 2) The acceptance of the invoice of the contracted services 3) Through the use of any portion of the contracted services. All advice provided by the company regarding any aspect related to the contracted services does not constitute a requirement to be met by the client,
I) ARBITRATION CLAUSE
Any question that arises due to the celebration, compliance, breach, extension or termination of this contract, may be submitted by the parties to the resolution of the Arbitration Court of the Argentine Association of Travel and Tourism Agencies. Or the Arbitration Court of the Association of Travel Agencies of Buenos Aires, at the option of the claimant.- In case of submission to said jurisdiction, the contracting parties are subject to and accept the conditions established by the Regulations of the Arbitration Court.
J) APPLICATION RULES
This contract and, where appropriate, the provision of services, will be governed exclusively by these general conditions, by Law No. 18,829 and its regulations, and by the Brussels Convention approved by Law 19,918.
K) HOTEL CANCELLATION POLICY
Any change or cancellation will be subject to administrative charges according to hotel policy. By hiring this hotel you must understand and accept it, as indicated by the hotel:
L) TAXES AND FEES
The cancellation deadline dates will be applied according to the current schedule in the country of destination Taxes: Some countries and autonomous communities force hotels to charge some type of ‘resort tax’. These taxes are not included in the price and must be paid directly at the hotel. Mandatory charges: In some destinations, hotels establish mandatory charges for some services, whether the client uses them or not. This type of charge is not included in the rates and will be borne by the client.